Accounts and Policies
Our typical client is a business, print broker, or non-profit with a perpetual need for printing. The average invoice is $600.00, with the typical
account spending between $2,000 and $3,000 per year. Pricing is usually on contract, with incentives and discounts based on volume and terms. We can
print for the general public, but we are not really set up for "micro" orders (birthday invitations, etc.).
Opening An Account
Send an e-mail to
info@downdigusa.com and
request an account. If possible, describe your company's typical printing needs. We will reply with the account application. When you fill out and return the application, you can
also attach any relevant paperwork (tax exempt certifications, etc.).
Account Terms
Accounts that can be verified are offered NET 15 (payment expected within 3 calendar weeks of fulfillment). Accounts needing longer terms will be dealt with case-by-case.
We also offer Pre-Pay, COD/POR (Pay On Receipt), and AutoPay (credit card on file) options.
Order Confirmations/Invoices
A confirmation for each order is sent by e-mail when the order is entered into our system. When that order is complete and ready to ship/pick up, another e-mail is
sent with tracking information and a pdf copy of the invoice. All of these e-mails come from
do-not-reply@downdigusa.com. If you place an order and do not receive a
confirmation within 24 hours, please contact us to make sure your e-mail has been entered correctly in our system. (You are still responsible for paying within terms even if
you do not notice the invoice, or the invoice goes to your spam folder.)
Production
Your order does not enter production until all outstanding paperwork is completed. This includes artwork/proof approvals; we cannot start running your order until you
reply to the proof authorizing us to print the artwork you have provided (or we have prepared). If your order has an in-hands date, that date may be moved if there is too
much delay in the proof process, or cancelled if we no longer have enough time to manufacture your order by the date required.
Cancellation
If you decide to cancel an order before entering production, there will be a Cancellation Fee appropriate to the amount of work already performed, but not less than $25.00.
Once the order has been approved for production you cannot cancel or change your order.
Shipping
Shipping on most products is free to destinations East of the Mississippi River. Destinations outside the free zone are charged for cost minus 10% of the invoice net.
Our main carriers are UPS, Averitt Express, and US Postal Service. We will pick the best shipping solution unless instructed to do otherwise. Residential addresses will
pay the residential surcharge regardless of product. (Whenever possible we ship USPS Priority to avoid residential charges.) Any cost differential caused by selecting
a different carrier than we suggested will be paid for by the customer. If order is pallet-sized and best suited for LTL/freight, customer must have a dock-level solution,
or must either pay ancillary freight charges (such as lift gate, inside delivery, etc.) or pay the cost difference to ship by UPS.
Pickup
Pickup hours are Monday 8AM to 4:30PM; Tuesday/Wednesday 9AM to 1PM; Friday 1PM to 4PM. There are no pickup hours on Thursday.
Small Order Fee
Orders less than $90.00 net will incur a $9.00 Small Order Fee (unless waived by incentive).
Non-Profits will be charged a discounted fee of $5.00 for orders less than $90.00 net. This fee is charged for any order, regardless if it is picked up or shipped.
Late Payments/Fees/Collections
Each invoice has a payment date printed at the bottom. A payment is considered late if it arrives after that date. If your account has the option to pay by credit card,
payments made by credit card after the payment date are assessed a 4.5% convenience fee. Accounts who consistently extend their payments past 45 days will be put on COD/POR;
accounts who continue to not pay on time will be made Pre-Pay/Deposit Required. Accounts who have invoice(s) later than 60 days will lose any discounts, incentives, and/or rebates
on the invoice(s) in question, and all amounts on all open invoices will be due. Accounts who have invoice(s) later than 75 days will lose any discounts, incentives, and/or rebates
on ALL open invoices, and all amounts on all open invoices will be due. Accounts who have invoices later than 90 days will be sent to collections; if the account is working as a
print broker, we will contact their client(s) directly to offer them our services, bypassing the print broker.
Enforcement
By placing order(s) with Downtown Digital USA the account and all of its agents agree to all of these terms listed here, unless contractually amended or waived by both parties.
